Returns & Exchanges

At FLEXWOLF, your satisfaction is our top priority — we want you to feel confident and proud of every purchase. If something doesn’t work out, we gladly accept returns and exchanges on merchandise that is unworn, unwashed, free of any blemishes, and still has the original tags attached. Returns must be requested within 30 days of receiving your order.

THINGS TO KNOW  

Processing Time
Returns and exchanges are processed within 2–7 business days after we receive your return at our facility.

• Exchanges & Availability
  Items are not reserved in advance for exchanges. All exchanges depend on stock availability at the time your return is processed.

• We do not offer exchanges on out of stock items, If the item(s) are out of stock for the exchange a refund will be issued for the items returned

• Return Condition Requirements
  Returned items must be:

• Unworn

• Unwashed

• Have original tags attached

• Be free of stains, damage, or any blemishes
  If not, they will be rejected and donated, as we cannot resell them.

• Unauthorized/Invalid Returns
  Items that:

• Were not sold by FLEXWOLF.

• Or are not in original condition will be donated, and no return or exchange will be processed.

• Return Activity Monitoring
  We monitor return and exchange behavior.

• We reserve the right to refuse returns/exchanges or apply fees if there’s any unusual, abusive, or excessive activity.

• One Order = One Return

• Returns must be submitted separately for each order.

• If you’re returning items from multiple orders, please create a return request for each one individually.

• Policy Enforcement
  We reserve the right to reject any return or exchange that doesn’t meet our return policy guidelines.

• Shipping Fees Are Non-Refundable
  Original shipping charges from your order are not refundable.

• Return Confirmation
  You’ll receive a confirmation email once your return or exchange has been processed.

•  Personal items aren't eligible for returns