Help Center
Pick a topic. Most answers take 10 seconds.
Where is my order?
You'll get an email with your tracking number as soon as your order ships. You can also check it anytime on our Order Status page.
Can I change or cancel my order?
Reach out fast at support@flexwolf.com or on live chat. If it hasn't shipped yet, we'll do our best to fix it.
Can I change my shipping address?
Message us right away at support@flexwolf.com with your order number and the new address. If it hasn't shipped, we'll update it.
My order came damaged or wrong. What now?
Email support@flexwolf.com within 7 days of delivery with a photo. We'll send a free return label and make it right with a full refund or replacement.
What payment methods do you take?
All major cards, plus Shop Pay and the other express checkout options you see at checkout.
How fast does my order ship?
We pack and ship from our own warehouse in Pennsylvania. Most orders arrive in 4 to 7 business days.
Is shipping free?
Yes. Free standard shipping on orders over $75.
Who do you ship with?
USPS or UPS, depending on your order. The carrier and your tracking link are in your shipping email.
What about international orders?
International orders are final sale. No returns or exchanges on orders shipped outside the US.
What's your return policy?
You've got 60 days from delivery. Items need to be unworn, unwashed and have the tags on.
How do I start a return or exchange?
Head to our Returns Portal, enter your order number and email, and pick what you're sending back. Takes 2 minutes.
Is return shipping free?
It is if you added Return Protection at checkout. Without it, a label is $8 through the portal, or you can ship it back yourself.
What are my refund options?
- Store credit: get 105% of your order value. Instant, and it never expires.
- Exchange: get a 5% bonus toward your new order.
- Refund to your card: order total minus a 9% handling fee.
How long does a refund take?
Store credit is instant once we get your return. Exchanges ship in 1 to 2 business days. Card refunds take 5 to 7 business days after we check your items.
What is Return Protection?
An add-on at checkout. You get a free prepaid return label and free shipping on exchanges.
How do I find my size?
Every product page has a size chart. Tap "Size Chart" right under the sizes.
Do your tanks run small?
The Flex Arm Tank and Apex Cutoff Tank have a slim athletic cut. We recommend going one size up.
How do the tees fit?
The 365 Crew Tee is a regular fit, true to size. The Core Oversized Tee and Core Muscle Tee are relaxed and roomy. Just order your normal size.
What if it doesn't fit?
Swap it. Exchanges come with a 5% bonus, and they're free with Return Protection.
How should I wash my FLEXWOLF gear?
Wash cold and tumble dry low. Skip fabric softener on shorts and joggers. It kills the stretch.
Will it shrink?
Most of our gear won't. Cotton tanks may shrink about 2 to 3% after the first wash. That's normal for cotton.
Are the white and light colors see-through?
No. Our tees and tanks are thick enough that even the whites aren't see-through.
How do bundles work?
Pick a bundle, then build your own pack. Mix any colors and sizes you want. The more you add, the less you pay per piece. Shop bundles
Can I return items from a bundle?
Yes. Same 60-day policy as everything else.